Customer Service

A key differentiator within the BreconRidge product/service offering is the ability to provide leading edge, customized customer service.  Key aspects of customer service at BreconRidge include;

Responsiveness

• A company wide commitment to responsiveness demonstrated by ensuring that customer requests and inquiries are answered within 24 hours.
• The deployment of Customer Focused Teams to drive performance on behalf of customers.  These teams are lead by representation from sales, supply chain, planning, commercial and customer service.

Visibility and Flexibility

• BreconRidge has deployed an industry leading Visibility Service to provide customers with external access to supply and demand information, product realization status as well as technical information such as test yields and throughput metrics.
• BreconRidge utilizes innovative event based supply chain modeling tools to provide customers with rapid scenario modeling of demand changes. 

These tools allow BreconRidge to provide customers with a differentiating level of flexibility, visibility and ultimately, Customer Service.